Returns & Exchanges
At Copenhagen Kpop, we want you to be completely satisfied with your collection. If your items arrive damaged or incorrect, you can return them within 14 days of receipt for a full refund or exchange.
Check Eligibility
Ensure all albums and merchandise are unopened, in their original shrink-wrap, and include all original inclusions like photocards and posters.
Contact Support
Email our team with your order number and photos of the items you wish to return to receive your Return Authorization number.
Secure Packaging
Pack your items carefully in a sturdy box with protective bubble wrap to prevent damage during transit back to our Copenhagen warehouse.
Ship and Refund
Send your package using a trackable shipping service; once inspected, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing